Terms of service

By using our website and services, you agree to these terms. Please read them carefully.

1. Who Can Use Our Store

You must be of legal age to use our services. All information you provide must be accurate and up to date. You are responsible for keeping your account secure.

2. Our Products

We try our best to show accurate product images and descriptions. However, colors may look slightly different on your screen. We reserve the right to change or discontinue any product at any time.

3. Orders

When you place an order, it is an offer to buy. We can accept or decline any order. Your order is only confirmed once we process your payment. Please review your order carefully before submitting, as cancellations may not always be possible.

4. Prices & Payment

Prices can change without notice. The price at the time of your order is what you will be charged. Prices do not include taxes or shipping unless stated. You must provide valid and accurate payment information.

5. Shipping & Delivery

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers or customs. Once your order is handed to the carrier, the risk passes to you.

6. Returns & Refunds

All returns and refunds are handled according to our Return Policy. Please refer to it for full details.

7. Intellectual Property

All content on our website — including images, text, logos, and designs — belongs to GRANEX. You may not copy, reuse, or distribute any of it without our written permission.

8. Third-Party Links

Our website may include links to other websites. We are not responsible for their content or privacy practices. Use them at your own risk.

9. Shopify

Our store is powered by Shopify. Your purchases are made directly with GRANEX. Shopify is not responsible for any products or transactions on our store.

10. Your Reviews & Feedback

If you share feedback or reviews with us, you give us permission to use them to improve and promote our store. Make sure your feedback is honest and does not violate anyone's rights.

11. Prohibited Actions

You must not use our website to:

  • Do anything illegal
  • Harm or harass others
  • Spread spam or viruses
  • Copy or steal our content
  • Use bots or automated tools to access the site

We can suspend or ban your account if you break these rules.

12. Errors & Inaccuracies

If there is a pricing or product error on our website, we reserve the right to correct it and cancel affected orders if necessary.

13. Limitation of Liability

GRANEX is not responsible for any indirect losses, damages, or issues that arise from using our website or products. Everything is provided "as is."

14. Indemnification

You agree to protect GRANEX from any claims or losses caused by your misuse of our services or violation of these terms.

15. Changes to These Terms

We may update these terms at any time. Continued use of our website means you accept the updated terms. Check this page regularly for any changes.

16. Contact Us

Have questions? Reach out to us:
📧 granex.shop@gmail.com
📍 Riyadh, Saudi Arabia — 1146